Linda Lewis is the lady with the task of getting ASBAH’s new Helpline and Information Service up and running. It is a challenge that she relishes and is keen to ensure that callers receive the best possible service.
Linda has a wealth of experience in the field after implementing and developing a call centre team for the Law Society, which dealt with individuals complaining about poor service or conduct they had received from solicitors. She also worked with Consumer Direct, a legal advice centre, where she was responsible for developing a new call centre.
Linda, who took up the position in June, said: “I was looking for a new challenge and I hoped to find a position working in the care sector. When I saw the vacancy for Helpline manager I thought it would be perfect.
“The new Helpline will provide a vital service and I am delighted to be involved with the project from the launch”.
“I love a new challenge,” she added, “and although I have a lot to learn on the medical side, it is something I’m looking forward to.
“ASBAH have put a terrific amount of work in setting the Helpline Service up. Now it is really a case of waiting to discover what the volume of calls is likely to be and the sort of questions callers ask.
“It is impossible to predict just what demand will be like, so initially we have two operators employed on a job share basis. We will obviously re-assess the situation to ensure that we are accommodating callers’ needs.”