Meet the Helpline operators

 

Dawn Stilwell

 

Helpline operator Dawn Stilwell has considerable call centre experience after working in the customer care department for tour operator Thomas Cook for several years.

Dawn spoke to Link just days before she took up her new appointment with ASBAH.

She said: “I am really looking forward to joining the team and getting on with the job.

“The launch of the Helpline and Information Service is very exciting and I am thrilled to be involved with it from the very beginning.

“It is such a valuable service and I hope to be able to help callers and make life easier for them in some way.

“It will be very rewarding work and I’m looking forward to learning about a new area after dealing with package holidays and flights since leaving school!”

 

 

Annie KilsbyAnnie Kilsby

Annie Kilsby was delighted to be offered the position of operator with ASBAH’s new Helpline and Information Service.

“The Helpline is such a worthwhile service, “she said. “We will be the first port of call for many people, many of whom will probably still be in a state of shock.

“Hopefully we will be able to provide a sympathetic ear and also some useful information and advice.

“The position demands a mixture of skills which I have gained during my time with a support line and also at a charity which helped children with special needs.”

Annie, who lives near Stamford, Lincs, added: “It is very exciting to be involved with the project from the beginning, and it will be interesting to discover what the volume of calls will be like as the Helpline receives more publicity.”